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Legal

Terms & Conditions

Last updated: 5 October 2026

1. Introduction

Welcome to Choco Rush. These Terms & Conditions govern your use of our website and the purchase of our bakery products, including cakes, brownies, brownie boxes, cookies, and other food items.

By accessing our website or placing an order, you agree to these Terms & Conditions.

2. Products and Descriptions

Choco Rush makes reasonable efforts to ensure that product descriptions, photographs, prices, flavours, sizes, and other details displayed on the website are accurate.

However:

  • Actual product appearance may vary slightly from website photographs.
  • Decorations, colours, packaging, and presentation may vary depending on availability.
  • Product availability may change without prior notice.
  • Product ingredients, size, and quantity are as described on the relevant product page or confirmed at the time of ordering.

We reserve the right to correct listing errors and discontinue products when necessary.

3. Orders and Confirmation

  • Customers may place orders through the ordering options available on our website.
  • An order is considered accepted once Choco Rush confirms it through the applicable confirmation process.
  • We reserve the right to reject or cancel an order in circumstances such as product unavailability, incorrect pricing, payment issues, suspected fraud, or other reasonable operational circumstances.
  • If payment has already been received for an order cancelled by Choco Rush, an appropriate refund will be arranged.

4. Pricing and Payment

  • Product prices and applicable charges will be displayed on the website before the order is completed.
  • Additional charges for delivery, packaging, or customisation may apply where disclosed.
  • Payments must be made through the payment methods available on our website. Payments processed by third-party providers are also subject to their applicable terms and conditions.
  • We reserve the right to correct pricing errors and inform customers if an order is affected.

5. Delivery and Pickup

Delivery and pickup options depend on the locations and services supported by Choco Rush.

Customers are responsible for providing accurate contact details and delivery addresses.

  • Delivery times are estimates unless a specific time is confirmed.
  • Delays may occur due to traffic, weather, operational issues, or other circumstances beyond our reasonable control.
  • Customers should ensure that someone is available to receive the order.
  • Special delivery instructions should be communicated before the order is confirmed.
  • Customised cakes and made-to-order products may require advance notice.

Any applicable delivery charges and estimated delivery times will be communicated during the ordering process.

6. Cancellation, Refunds and Replacements

As our products consist of freshly prepared and potentially perishable food items, cancellation and refund eligibility may depend on the product and preparation stage.

  • Orders for customised cakes or made-to-order products may not be cancellable once preparation has started.
  • If an order is incorrect, damaged, or defective upon delivery, please contact us promptly with your order details and supporting photographs, where applicable.
  • Each complaint will be reviewed, and an appropriate resolution may include a replacement, refund, or another suitable remedy.
  • Approved refunds will be processed through the applicable payment method or another agreed method, subject to payment provider processing times.
  • Please contact us using the details below for cancellation, refund, or replacement assistance.

Nothing in this policy excludes any consumer rights that cannot legally be excluded under applicable law.

7. Allergies and Food Information

  • Our bakery products may contain allergens such as wheat, gluten, milk, eggs, nuts, soy, and other ingredients.
  • Products prepared in the same kitchen may come into contact with other allergens.
  • Customers with food allergies or dietary restrictions should contact Choco Rush before placing an order to confirm ingredient information and product suitability.
  • Customers should not assume that a product is free from a particular allergen unless this has been specifically confirmed.

8. Product Storage and Consumption

  • Customers are responsible for following the storage, refrigeration, handling, and consumption instructions supplied with their products.
  • Different bakery products may have different storage requirements and shelf lives.
  • Choco Rush cannot be held responsible for product deterioration resulting from improper storage or handling after delivery, subject to applicable consumer protection laws.

9. Customer Responsibilities

When using our website, customers agree to:

  • Provide accurate information when placing orders.
  • Use the website only for lawful purposes.
  • Avoid fraudulent orders, unauthorised payments, and misuse of website functionality.
  • Respect the intellectual property rights of Choco Rush and other parties.

We may refuse or cancel orders where there is reasonable evidence of fraud, abuse, or unlawful activity.

10. Intellectual Property

All website content, including text, photographs, product images, logos, graphics, and branding, belongs to Choco Rush or its respective content owners, unless otherwise stated.

No website content may be copied, reproduced, distributed, modified, or commercially used without permission from the relevant rights holder.

11. Limitation of Liability

Choco Rush takes reasonable care in preparing and fulfilling customer orders.

To the extent permitted by applicable law, Choco Rush is not responsible for indirect losses arising from website interruptions, delays beyond our reasonable control, or improper handling of products after delivery.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

12. Privacy

Customers' personal information is handled in accordance with our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

13. Changes to These Terms

Choco Rush may update these Terms & Conditions from time to time. Revised terms will be published on this page with an updated date.

14. Governing Law

These Terms & Conditions are subject to the applicable laws of the jurisdiction in which Choco Rush operates, including applicable consumer protection laws.

15. Contact Information

For questions about these Terms & Conditions, orders, or customer support, please contact us: