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Legal

Privacy Policy

Last updated: 5 October 2026

1. Introduction

Welcome to Choco Rush. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or use our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following information when you interact with our website.

Personal Information

  • Full name
  • Phone number
  • Email address
  • Billing and delivery address

Order Information

  • Products purchased, including cakes, brownies, cookies, and other bakery items
  • Order quantity, preferences, and customisation requests
  • Order history and delivery details

Payment Information

Payments may be processed through third-party payment service providers. Choco Rush does not intend to store complete debit card or credit card details on its servers.

3. How We Use Your Information

We may use your information to:

  • Process and confirm orders.
  • Arrange product delivery or pickup.
  • Send order confirmations and delivery updates.
  • Respond to questions, feedback, and complaints.
  • Process eligible cancellations and refunds.
  • Improve our website, products, and customer experience.
  • Detect and prevent fraudulent transactions.
  • Comply with applicable legal requirements.

4. Cookies

Our website may use cookies and similar technologies to maintain shopping cart information, improve website functionality, understand website traffic, and enhance your browsing experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Sharing of Information

Choco Rush does not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary, including:

  • Payment gateway providers.
  • Delivery and logistics partners.
  • Website hosting and technical service providers.
  • Analytics and security service providers, where applicable.
  • Government authorities when required by law.

We aim to limit such sharing to what is reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, and comply with applicable legal requirements.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

Certain information may need to be retained to meet legal, accounting, or legitimate business requirements.

For privacy-related requests, please contact us using the details provided below.

9. Third-Party Services

Our website may use third-party services or contain links to external websites. These services may have their own privacy policies. Choco Rush is not responsible for the independent privacy practices of third-party websites.

10. Children's Privacy

Our website is intended for general customers and is not specifically directed at children. We do not knowingly collect children's personal information in violation of applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, or applicable legal requirements. Any updated version will be published on this page with a revised date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: